Privacy policy

Privacy Policy

Effective Date: August 2025

This Privacy Policy describes how Jojan Group of Companies Limited (trading as Jojan Legal), Company Number 14674190, registered in England and Wales, collects, uses, and discloses your personal information when you visit, use, or make a purchase through our website and services (the “Services”).

Our Services are powered by Shopify. By using our Services, you confirm you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described here. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail in relation to personal data matters.

1) Legal Disclaimer

Jojan Legal is not a law firm and does not provide legal advice or representation. While our team is legally trained (LLB, LLM), we are not practising solicitors or barristers. All templates, guides, and materials provided are for educational purposes only and are not a substitute for advice from a qualified legal professional. Use of our materials does not create a solicitor–client relationship.

2) Personal Information We Collect

  • Contact Details – name, address, billing/shipping details, phone number, email address.
  • Financial Information – payment details, transaction history.
  • Account Information – login credentials, preferences, settings.
  • Transaction Data – purchase history, returns, exchanges.
  • Communications – emails, chat messages, and customer service interactions.
  • Device Information – IP address, browser type, operating system, unique identifiers.
  • Usage Information – browsing activity, clicks, time spent on pages.

3) Lawful Bases for Processing

  • Contract Performance – to fulfil orders, deliver products, and provide Services.
  • Legal Obligation – to comply with UK laws (e.g., tax/accounting).
  • Legitimate Interests – to improve Services, prevent fraud, and market to existing customers.
  • Consent – where you have explicitly agreed (e.g., email marketing). You may withdraw consent at any time.

4) How We Use Your Information

  • Deliver, personalise, and improve the Services.
  • Process orders, payments, returns, and exchanges.
  • Send important account and service updates.
  • Provide customer support and handle inquiries.
  • Send marketing communications (where lawful and consented to).
  • Prevent and detect fraud or security threats.
  • Comply with legal obligations.

5) How Long We Keep Your Data

  • Order records – 6 years (for legal and tax purposes).
  • Marketing consent – until you withdraw consent.
  • Account details – until you close your account or request deletion.

6) Children’s Data

We do not knowingly collect personal data from children under 13 without verified parental consent. If you believe we have collected such data, please contact us and we will delete it promptly.

7) How We Share Your Information

  • Service Providers – Shopify, payment processors, couriers, marketing platforms.
  • Business Partners – for joint promotions or collaborations (with your consent).
  • Legal Authorities – when required to comply with law or legal process.
  • Corporate Transactions – in the event of a sale, merger, or business transfer.

8) Your Privacy Rights

Under the UK GDPR, you may have the right to access, correct, delete, restrict or object to processing, withdraw consent (where applicable), and request data portability. To exercise your rights, contact us at info@jojanlegal.com. You can also complain to the UK Information Commissioner’s Office (ICO).

9) Cookies

We use cookies and similar technologies to enhance your browsing experience, analyse traffic, and show relevant ads. For details on the cookies we use and how to manage your preferences, please read our Cookie Policy.

10) International Transfers

If your data is transferred outside the UK or EEA, we will ensure it is protected using legally recognised safeguards such as the UK’s International Data Transfer Agreement or Standard Contractual Clauses.

11) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

12) Contact Us

Jojan Group of Companies Limited (trading as Jojan Legal)
Registered Address: Flat 19 Wisteria House, Wych Elm, Harlow, England, CM20 1FS
Company Number: 14674190
Email: info@jojanlegal.com
ICO Registration Number: [Insert if registered]

GDPR Compliance Statement

We are committed to processing personal data in accordance with the UK GDPR and the Data Protection Act 2018. Read our full GDPR Compliance Statement for more information.

© 2025 Jojan Group of Companies Limited (trading as Jojan Legal). All rights reserved.